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All correspondence must be in writing and will be directed to the relevant team member to assist you by email. 

No other forms of communication will be accepted.

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NOISEY NEIGHBOURS? Please Talk To Your Neighbour To Resolve The Issue. Inform The Police Immediately Regarding Any Anti-Social Behaviour. If Your Neighbour Is Conducting Illegal Activity, Or Running A Business From A Residential Property, Under This Circumstance Only Can We Intervene. 

ELECTRIC CARDS? You Must Transfer A Minimum Of £30 To Qualify For Delivery Of Cards. They Will Be Delivered Up To 48 Hours After Payment Is Made. Alternatively, You Can Pay By Cash And Collect Cards During Business Hours From Totally Wicked, Lythgoes Lane, WA27XE.  

UNPAID RENT? Without Rent Payment, The Bills Provided To Your Property Cannot Be Paid e.g. Electric, Water, Gas, Waste Disposal, Utillities, Communal Cleaning, Internet etc. Your Eviction Notice Will Be Produced Automatically Due To This Urgency When You Miss Your Rent Payment Date. The Licensee Will Be Charged 3.5% Above The Bank Of England's Base Rate For Each Day The Payment Remains Outstanding After 14 Days. 

GOT REPAIRS? All Repairs Due To The Negligence, Improper Use Or Damage Caused By The Tenants, Extending To Their Guests & Other Occupants, Is The Responsibility Of The Tenant To Resolve. For Example:
Blocked Showers Will Be Blocked With Hair, Razor Covers, Shampoo Bottle Lids etc
Leaking Showers Will Be Due To Build Up Of Limescale On The Silicone Seals
Blocked Sink Will Be Blocked With Food Items, Protein Powders etc.
Blocked Toilet Will Be Blocked By Excessive Paper Usage, Makeup Wipes, Feminine Products etc. 
Lighting Will Be Off Due To A Lightbulb Needing Replacing Or The Fuse Box Tripping
Pests Can Be Due To Unclean & Untidy Properties, With Untimely Removal Of Waste 

Repairs That Fall Under The Landlords Responsibility Must Be Reported Within A Reasonable Period Of Time, However, If The Repair Is Deemed The Responsibility Of The Tenants, The Call Out Charge, Repair & Administration Will Be Charged

GIVING NOTICE? You Must Provide One Months Clear Notice To Vacate On The Day You Are Due To Pay Rent - There Are No Exceptions. Deductions From Your Advance Will Be Made For Any Repairs, Including But Not Limited To Walls, Repainting, Damage To Any Items Within, Fumigating Smells Of Food & Smoke, Lock Changes, Any Electrical & Plumbing Damage Due To Incorrect Use / Negligence. If You Fail To Give Correct Notice To Vacate, You Will Be Charged Monthly Rent Until The Property Is Relet. 

SOMETHING STOLEN? Contact The Police For A Crime Reference Number. Riverside Estates Is Not Responsible For Any Personal Items Stored In Communal Areas, Utility Areas & Inside / Outside The Letting Address.

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